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We do not require you to have a website account or user name when you place an order with us although its highly recommended. When you create an account on our site it provides you with additional features allowing you to track your order, re-order without having to re-enter all of your information and curate your own art collection to compare and choose from during your online shopping.
With each order, you will receive an order email containing your ordered product tracking information. In addition, you can log into your artcanvas.com account and view your order history and tracking information.
Orders typically ship within 48-72 hours of an order being placed. When we ship the order your tracking information is sent to you via email. If you have not received this email please contact us and we will work with you to confirm the status of your order and locate your tracking number if you order has been processed and shipped out.
We’ll happily take back any items within 30 days of purchase.
To start the refund process please contact us first so we can provide you with a RMA number (Return Merchandise Authorization). If your order qualifies for a refund, we process the refund as soon as your return has been received at our warehouse. It may take additional 1-3 business days of processing time for the Credit Card companies to credit the amount back to your account.
Yes, you can request to cancel your order as long as it hasn’t yet shipped. If you want to cancel a shipped order please contact us and we will work with you to find an acceptable resolution.
ARTCARS warrants its goods to be free from defects in material and/or workmanship. We stand behind our product and provide a lifetime warranty on all of the handcrafted canvases produced at our facility..