Help Center / FAQ

Welcome and thank you for visiting our Help Center / FAQ page.

Click on any of the categories or frequently asked questions below
for more information or contact us with a live person who will be
happy to assist you.

1 | CUSTOMER ACCOUNT

Do I need an account to place an order on artscart.com?

We do not require you to have a website account or user name when you place an order with us although its highly recommended. When you create an account on our site it provides you with additional features allowing you to track your order, re-order without having to re-enter all of your information and curate your own art collection to compare and choose from during your online shopping.

How can I reset my artscart.com password?

Please click on “Sigh In or Create an Account” link at the upper left of your screen. You will be taken to our login screen where you can click on “Forgot Your Password?” and follow the instructions to reset your account password.

2 | ORDERS

How do I place an order?

Ordering art from us is fast and easy! After you’ve found that perfect canvas, select from the following options then click the orange “Add to Cart” button. This step will add product to your Shopping Cart, which you can access on the top right corner our website.

Once you’re in the Shopping Cart page, click “Proceed to Checkout” and continue to fill out your shipping address and payment information. Click on “Place Order” to complete your purchase.

If you have an account, please log into it prior or during the checkout process. If you do not have an account with us, you can create one during the checkout process. Please speak with a live person if you need further assistance.

When it will be shiped?When will my order be delivered?

Every canvas we offer is handmade for our customers typically within 3-5 days of Artscart receiving the order. Most canvas orders leave our facility within a 72 hours hour time frame and are shipped using trackable Shipping methods. It can take 5-12 business days for your order to arrive once it leaves the Artscart. Shipping times are vary based on the distance between Artscart and your specified “Ship To” address.

How do I track my order?

With each order, you will receive an order email containing your ordered product tracking information. In addition, you can log into your artcanvas.com account and view your order history and tracking information.

When will I receive tracking information?

Orders typically ship within 48-72 hours of an order being placed. When we ship the order your tracking information is sent to you via email. If you have not received this email please contact us and we will work with you to confirm the status of your order and locate your tracking number if you order has been processed and shipped out.

What's your return policy?

We’ll happily take back any items within 30 days of purchase. 

Where is my refund?

To start the refund process please contact us first so we can provide you with a RMA number (Return Merchandise Authorization). If your order qualifies for a refund, we process the refund as soon as your return has been received at our warehouse. It may take additional 1-3 business days of processing time for the Credit Card companies to credit the amount back to your account.

Can I change an order?

Yes, you can request to cancel your order as long as it hasn’t yet shipped. If you want to cancel a shipped order please contact us and we will work with you to find an acceptable resolution.

3 | SHIPPING AND DELIVERY

Can I change the delivery address?

Yes, as long as the order has not yet shipped. Please contact us with a live person or send us an email at info@artscart.com and we will update your shipping address.

How are your canvases packaged?

All of our canvases are packaged into safe sturdy boxes with protective foam/Bubble bags that help avoid damage during transit.

4 | PAYMENT

What payment methods does ARTSCART accept?

We accept major credit/debit cards (Visa, Mastercard, Discover, American Express) through our SSL-secured payment gateway and PayPal.

Is paying online secure?

Your protection is one of our highest priorities. Shopping with us is safe and worry free on our SSL-secured website. We utilize a reliable PCI-compliant payment processing platform used by hundreds of thousands of online merchants like Uber, Yelp, Airbnb, StubHub and others that handles over 4 billion transactions per year and processes payments of more than 235 million online shoppers.

5 | CANVAS

Are your canvases Giclee quality?

Yes, we produce very high-quality prints on a top-of-the-line printer known for its outstanding print quality.s torquent vivamus ut a condimentum neque ac.

Are dimensions listed in inches?

Yes, all product dimensions including length, width and depth are listed in inches.

Are the colors shown on my monitor accurate to how the image will print?

The colors will be close or identical, but we cannot guarantee 100% that your canvas will look exactly as you see it on your monitor. All monitors display colors differently because all monitors have brightness, saturation, Gamma and additional settings that are calibrated differently based on the user’s preferences. In addition, monitors are backlight and there a light that shines through the images they display while a printed canvas does not. We promise to produce a beautiful quality canvas for you but if you are not completely satisfied with the way your canvas turned out please contact us and we will work on a satisfactory resolution.

Can I buy the digital images of art I see selling on ARTSCART.com?

We are unable to sell digital copies of the artwork we offer for sale on canvas.


6 | CANVAS INSTALLATION AND CARE

How do I hang my canvas?

Our canvases come with Free hanging hardware along with Installation + Care Guide that includes information to get you through the simple installation process. If you have any question regarding this process please reach out to us at info@artscart.com

How do I clean my canvas?

Your canvas only needs occasional light dusting. Please use a feather duster or a soft piece of cloth and carefully wipe the canvas. Be sure not to press heavily on the front of the canvas during this process.

Can I put my canvas in a sunroom?

Of course, just make sure it is in an enclosed sunroom and will not be directly exposed to sunlight or other weather elements.

Can I hang my canvas in a bathroom?

Yes! All of our canvases are made with water-resistant ink. The canvas can be safely hung in your bathroom or near a water source.


8 |Warranty

Lifetime Warranty

ARTCARS warrants its goods to be free from defects in material and/or workmanship. We stand behind our product and provide a lifetime warranty on all of the handcrafted canvases produced at our facility..